119th Congress · introduced in the Senate · Jul 29, 2025
Keep Call Centers in America Act of 2025
Official title from Congress.gov
Latest action (Jul 29, 2025): Read twice and referred to the Committee on Commerce, Science, and Transportation.
View on Congress.govPolicy area: Science, Technology, Communications
Congressional Research Service summary, version: Introduced in Senate (Jul 29, 2025)
Keep Call Centers in America Act of 2025
This bill generally requires businesses to make U.S.-based, human customer service agents available to consumers and makes certain businesses ineligible for federal loans or grants if they relocate a call center overseas or contract for overseas call center work.
Generally, at the beginning of a customer service communication, agents must disclose their location and, if the agent is outside of the United States, that the consumer may request immediate transfer to a U.S.-based agent. Businesses that use artificial intelligence (AI) for customer service communications must also disclose that a nonhuman AI or machine is being used and that the consumer may request immediate transfer to a U.S.-based, human agent.
Separately, the Department of Labor must maintain a list of businesses that operate call centers of a specified size and that either relocate a call center out of the United States or contract call center work overseas. Businesses must generally remain on the list for up to five years, but Labor must remove a business from the list if the business meets certain requirements.
Businesses on the list are generally ineligible for federal grants or federally guaranteed loans for a specified period. Businesses with existing federal grants or loans that are added to the list must pay a monthly penalty and are ineligible for further disbursement while they remain on the list. If such a business remains on the list after one year, the grant or loan must be cancelled.
Includes amendment, cloture, and procedural votes. Each is labeled with its exact question; only a passage question is a vote to pass the bill.
No recorded roll calls on this bill in coverage.
Read twice and referred to the Committee on Commerce, Science, and Transportation.
Introduced in Senate
Actions from Congress.gov, newest first.
LD-2 reports whose issue descriptions explicitly cite this bill (bill type and number validated against Congress.gov records). A citation does not establish the client's position or any contact with a member.
Loading lobbying reportsCoverage: reports for 2025 onward, posted Jan 1, 2025 through Oct 23, 2026.
49 citations; showing the 25 most recently posted.
COMMUNICATIONS WORKERS OF AMERICA · lobbying firm or registrant: COMMUNICATIONS WORKERS OF AMERICA
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 21, 2026 · issue area: Telecommunications
$441,000
Spent on own lobbying
H.R. 4954/S. 2495, Keep Call Centers in America Act to establish restrictions on businesses that relocate call centers or redirect customer service calls to locations outside th…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
SYNCHRONY FINANCIAL · lobbying firm or registrant: SYNCHRONY FINANCIAL
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 20, 2026 · issue area: Financial Institutions/Investments/Securities
$170,000
Spent on own lobbying
…panies (no bill); Issues relating to the Consumer Financial Protection Bureau, including general credit card issues (no bill); Issues relating to call centers (S. 2495, Keep Call Centers in America Act of 2025); Issues related to Synchrony locations and employee footprint (no bill); Issues relating to privacy, data security,…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
ACA INTERNATIONAL · lobbying firm or registrant: ACA INTERNATIONAL
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 20, 2026 · issue area: Communications/Broadcasting/Radio/TV
$190,000
Spent on own lobbying
S.2495 - Keep Call Centers in America Act of 2025 H.R.4954 - Keep Call Centers in America Act of 2025 Issues related to call blocking and labeling issues related to O…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
DOORDASH, INC. · lobbying firm or registrant: DOORDASH, INC.
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 20, 2026 · issue area: Labor Issues/Antitrust/Workplace
$640,000
Spent on own lobbying
H.R.1320 - Modern Worker Security Act S.2210 - Unlocking Benefits for Independent Workers Act H.R.6646 / S.2488 - Empowering App-Based Workers Act S.2495 / H.R.4954 - Keep Call Centers in America Act of 2025 Matters related to portable benefits for independent contractors S.4147 / H.R.8184 - Fair Prices for Loca…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
ENTERTAINMENT SOFTWARE ASSOCIATION · lobbying firm or registrant: ENTERTAINMENT SOFTWARE ASSOCIATION
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 20, 2026 · issue area: Trade (domestic/foreign)
$1,370,000
Spent on own lobbying
…Tariff Abuse Act. Monitor S. 2677 -- A bill to expand the sharing of information with respect to suspected violations of intellectual property rights. Monitor S. 2495 - Keep Call Centers in America Act of 2025. Monitor H.R. 4930 - Amending the Tariff Act of 1930 to expand sharing of information regarding suspected violations…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
TWILIO · lobbying firm or registrant: HANBURY STRATEGY
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 20, 2026 · issue area: Telecommunications
$60,000
Paid to lobbying firm
…munications sector. SCAM Act (HR 5900), QUIET ACT (HR 1027/S.3354), GUARD Act (S.3062), AI for America Act (HR 6032), Keep Call Centers in America Act (HR 4954/S.2495), National Strategy for Combatting Scams Act (HR6425/S.3355)
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
TWILIO · lobbying firm or registrant: HANBURY STRATEGY
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 20, 2026 · issue area: Science/Technology
$60,000
Paid to lobbying firm
…munications sector. SCAM Act (HR 5900), QUIET ACT (HR 1027/S.3354), GUARD Act (S.3062), AI for America Act (HR 6032), Keep Call Centers in America Act (HR 4954/S.2495), National Strategy for Combatting Scams Act (HR6425/S.3355)
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
TWILIO · lobbying firm or registrant: HANBURY STRATEGY
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 20, 2026 · issue area: Consumer Issues/Safety/Products
$60,000
Paid to lobbying firm
…mer protections in the telecommunications sector. SCAM Act (HR 5900), QUIET ACT (HR 1027/S.3354), GUARD Act (S.3062), Keep Call Centers in America Act (HR 4954/S.2495), National Strategy for Combatting Scams Act (HR 6425/S.3355)
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
TWILIO · lobbying firm or registrant: HANBURY STRATEGY
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 20, 2026 · issue area: Computer Industry
$60,000
Paid to lobbying firm
…munications sector. SCAM Act (HR 5900), QUIET ACT (HR 1027/S.3354), GUARD Act (S.3062), AI for America Act (HR 6032), Keep Call Centers in America Act (HR 4954/S.2495), National Strategy for Combatting Scams Act (HR6425/S.3355)
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
HOUSING POLICY COUNCIL · lobbying firm or registrant: THE SMITH-FREE GROUP, LLC
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 20, 2026 · issue area: Housing
$60,000
Paid to lobbying firm
…f 2026 Monitored H.R. 3694 / S. 1932, the Veterans Affairs Loan Informed Disclosure Act of 2025 Monitored S. 4636, the Homeowners' Escrow Savings Act Monitored S. 2495, the Keep Call Centers in America Act of 2025 Monitored the Federal Housing Finance Agency and Freddie Mac second lien proposal Monitored legislation related t…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
ALLSTATE INSURANCE COMPANY · lobbying firm or registrant: ALLSTATE INSURANCE COMPANY
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 20, 2026 · issue area: Science/Technology
$790,000
Spent on own lobbying
…Artificial Intelligence (AI) and impact on the insurance industry AI Moratorium related legislation impacting regulation of artificial intelligence H.R. 4954/ S. 2495 Keep Call Centers in America Act of 2025 S. 2851Protecting Americans from Doxing and Political Violence Act H.R. 6291/ S. 836 Children and Teens Online Privacy…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
PRINCIPAL FINANCIAL GROUP · lobbying firm or registrant: PRINCIPAL FINANCIAL GROUP
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 12, 2026 · issue area: Economics/Economic Development
$468,000
Spent on own lobbying
S. 2495 - The Keep Call Centers in America Act: This bill aims to keep call center jobs in the U.S. by requiring the Secretary of Labor to list employers who relocate…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
TWILIO · lobbying firm or registrant: HANBURY STRATEGY
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 24, 2026 · issue area: Science/Technology
$60,000
Paid to lobbying firm
…munications sector. SCAM Act (HR 5900), QUIET ACT (HR 1027/S.3354), GUARD Act (S.3062), AI for America Act (HR 6032), Keep Call Centers in America Act (HR 4954/S.2495), National Strategy for Combatting Scams Act (HR6425/S.3355)
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
TWILIO · lobbying firm or registrant: HANBURY STRATEGY
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 24, 2026 · issue area: Consumer Issues/Safety/Products
$60,000
Paid to lobbying firm
…mer protections in the telecommunications sector. SCAM Act (HR 5900), QUIET ACT (HR 1027/S.3354), GUARD Act (S.3062), Keep Call Centers in America Act (HR 4954/S.2495), National Strategy for Combatting Scams Act (HR 6425/S.3355)
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
TWILIO · lobbying firm or registrant: HANBURY STRATEGY
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 24, 2026 · issue area: Computer Industry
$60,000
Paid to lobbying firm
…munications sector. SCAM Act (HR 5900), QUIET ACT (HR 1027/S.3354), GUARD Act (S.3062), AI for America Act (HR 6032), Keep Call Centers in America Act (HR 4954/S.2495), National Strategy for Combatting Scams Act (HR6425/S.3355)
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
TWILIO · lobbying firm or registrant: HANBURY STRATEGY
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 24, 2026 · issue area: Telecommunications
$60,000
Paid to lobbying firm
…munications sector. SCAM Act (HR 5900), QUIET ACT (HR 1027/S.3354), GUARD Act (S.3062), AI for America Act (HR 6032), Keep Call Centers in America Act (HR 4954/S.2495), National Strategy for Combatting Scams Act (HR6425/S.3355)
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
COMMUNICATIONS WORKERS OF AMERICA · lobbying firm or registrant: COMMUNICATIONS WORKERS OF AMERICA
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 21, 2026 · issue area: Telecommunications
$431,000
Spent on own lobbying
H.R. 4954/S. 2495, Keep Call Centers in America Act to establish restrictions on businesses that relocate call centers or redirect customer service calls to locations outside th…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
ALLSTATE INSURANCE COMPANY · lobbying firm or registrant: ALLSTATE INSURANCE COMPANY
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 20, 2026 · issue area: Science/Technology
$380,000
Spent on own lobbying
…Artificial Intelligence (AI) and impact on the insurance industry AI Moratorium related legislation impacting regulation of artificial intelligence H.R. 4954/ S. 2495 Keep Call Centers in America Act of 2025 S. 2851Protecting Americans from Doxing and Political Violence Act H.R. 6291/ S. 836 Children and Teens Online Privacy…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
SYNCHRONY FINANCIAL · lobbying firm or registrant: SYNCHRONY FINANCIAL
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 20, 2026 · issue area: Financial Institutions/Investments/Securities
$430,000
Spent on own lobbying
…panies (no bill); Issues relating to the Consumer Financial Protection Bureau, including general credit card issues (no bill); Issues relating to call centers (S. 2495, Keep Call Centers in America Act of 2025); Issues related to Synchrony locations and employee footprint (no bill); Issues relating to privacy, data security,…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
DOORDASH, INC. · lobbying firm or registrant: DOORDASH, INC.
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 20, 2026 · issue area: Labor Issues/Antitrust/Workplace
$750,000
Spent on own lobbying
…Act; all provisions S.2210 - Unlocking Benefits for Independent Workers Act; All provisions H.R. 6646/S.2488 - Empowering App-Based Workers Act; All provisions S.2495 / H.R.4954 - Keep Call Centers in America Act of 2025; All provisions Matters related to portable benefits for independent contractors S.4147 / H.R.8184 - Fair…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
ENTERTAINMENT SOFTWARE ASSOCIATION · lobbying firm or registrant: ENTERTAINMENT SOFTWARE ASSOCIATION
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 20, 2026 · issue area: Trade (domestic/foreign)
$1,390,000
Spent on own lobbying
…Tariff Abuse Act. Monitor S. 2677 -- A bill to expand the sharing of information with respect to suspected violations of intellectual property rights. Monitor S. 2495 - Keep Call Centers in America Act of 2025. Monitor H.R. 4930 - Amending the Tariff Act of 1930 to expand sharing of information regarding suspected violations…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
HOUSING POLICY COUNCIL · lobbying firm or registrant: THE SMITH-FREE GROUP, LLC
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 20, 2026 · issue area: Housing
$60,000
Paid to lobbying firm
…1, the VA Home Loan Program Reform Act Discussions involving housing finance reform legislation Monitored S. 4636, the Homeowners' Escrow Savings Act Monitored S. 2495, the Keep Call Centers in America Act of 2025 Monitored the Federal Housing Finance Agency and Freddie Mac second lien proposal Monitored legislation related t…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
PRINCIPAL FINANCIAL GROUP · lobbying firm or registrant: PRINCIPAL FINANCIAL GROUP
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 14, 2026 · issue area: Economics/Economic Development
$401,000
Spent on own lobbying
S. 2495 - The Keep Call Centers in America Act: This bill aims to keep call center jobs in the U.S. by requiring the Secretary of Labor to list employers who relocate…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
COMMUNICATIONS WORKERS OF AMERICA · lobbying firm or registrant: COMMUNICATIONS WORKERS OF AMERICA
2026 Q1 report (Jan 1, 2026 – Mar 31, 2026) · posted Apr 21, 2026 · issue area: Telecommunications
$430,000
Spent on own lobbying
H.R. 4954/S. 2495, Keep Call Centers in America Act to establish restrictions on businesses that relocate call centers or redirect customer service calls to locations outside th…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
SYNCHRONY FINANCIAL · lobbying firm or registrant: SYNCHRONY FINANCIAL
2026 Q1 report (Jan 1, 2026 – Mar 31, 2026) · posted Apr 20, 2026 · issue area: Financial Institutions/Investments/Securities
$600,000
Spent on own lobbying
…panies (no bill); Issues relating to the Consumer Financial Protection Bureau, including general credit card issues (no bill); Issues relating to call centers (S. 2495, Keep Call Centers in America Act of 2025); Issues related to Synchrony locations and employee footprint (no bill); Issues relating to privacy (no bill).
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing