119th Congress · introduced in the House · Mar 18, 2026
Taxpayer Experience Improvement Act
Official title from Congress.gov
Latest action (Apr 28, 2026): Received in the Senate and Read twice and referred to the Committee on Finance.
View on Congress.govPolicy area: Taxation
Congressional Research Service summary, version: Introduced in House (Mar 18, 2026)
Taxpayer Experience Improvement Act
This bill requires the Internal Revenue Service (IRS) to provide certain information related to call volume, wait times, and other metrics. The bill also expands online taxpayer accounts and electronic access to federal tax return and refund information.
Specifically, the bill requires the IRS to provide in real time on its public website the number of callers for each applicable phone number extension that are (1) connected to speak with an IRS representative, (2) connected to speak with an automated system, and (3) waiting to speak with either an IRS representative or an automated system.
The website also must include
• the longest wait time of any caller waiting to speak with an IRS representative;
• the estimated wait time to speak with an IRS representative;
Show the full summary (7 more paragraphs)Includes amendment, cloture, and procedural votes. Each is labeled with its exact question; only a passage question is a vote to pass the bill.
No recorded roll calls on this bill in coverage.
Received in the Senate and Read twice and referred to the Committee on Finance.
Motion to reconsider laid on the table Agreed to without objection.
On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H3102-3103)
Passed/agreed to in House: On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H3102-3103)
DEBATE - The House proceeded with forty minutes of debate on H.R. 7971.
Considered under suspension of the rules. (consideration: CR H3101-3104)
Mr. Smith (MO) moved to suspend the rules and pass the bill, as amended.
Placed on the Union Calendar, Calendar No. 527.
Reported (Amended) by the Committee on Ways and Means. H. Rept. 119-607.
Reported (Amended) by the Committee on Ways and Means. H. Rept. 119-607.
Ordered to be Reported in the Nature of a Substitute by the Yeas and Nays: 43 - 0.
Committee Consideration and Mark-up Session Held
Referred to the House Committee on Ways and Means.
Introduced in House
Introduced in House
Actions from Congress.gov, newest first.
Computers and information technology · Data collection, sharing, protection · Government information and archives · Internet, web applications, social media · Tax administration and collection, taxpayers · Telephone and wireless communication
LD-2 reports whose issue descriptions explicitly cite this bill (bill type and number validated against Congress.gov records). A citation does not establish the client's position or any contact with a member.
Loading lobbying reportsCoverage: reports for 2025 onward, posted Jan 1, 2025 through Oct 23, 2026.
5 citations.
NATIONAL TREASURY EMPLOYEES UNION · lobbying firm or registrant: NATIONAL TREASURY EMPLOYEES UNION
2026 Q3 report (Jul 1, 2026 – Sep 30, 2026) · posted Oct 19, 2026 · issue area: Government Issues
$310,000
Spent on own lobbying
…Workplace Act S. 3865, BE HEARD in the Workplace Act H.R. 7706, Federal Retirement Safety Act H.R. 7934, Settlement Agreement Information Database Act of 2026 H.R. 7971, Taxpayer Experience Improvement Act H.R. 7972, Taxpayer Workforce Modernization Act H.R. 8096, Duplication Scoring Act of 2026 H.R. 8134, Strengthen Taxpayer…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
NATIONAL TAXPAYERS UNION · lobbying firm or registrant: NATIONAL TAXPAYERS UNION
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 21, 2026 · issue area: Taxation/Internal Revenue Code
$30,000
Spent on own lobbying
HR 1One Big Beaufiful Bill HR 6596Barcode Efficiency Act S. 3931TAS Act HR 7959IRS Whistleblower Program Improvement Act HR 7971Taxpayer Experience Improvement Act HR 6495the Taxpayer Notification and Privacy Act HR 227Clergy Act S.4111Big Oil Windfall Profits Tax Act Federal Gas Tax sus…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
NATIONAL TREASURY EMPLOYEES UNION · lobbying firm or registrant: NATIONAL TREASURY EMPLOYEES UNION
2026 Q2 report (Apr 1, 2026 – Jun 30, 2026) · posted Jul 20, 2026 · issue area: Government Issues
$340,000
Spent on own lobbying
…Workplace Act S. 3865, BE HEARD in the Workplace Act H.R. 7706, Federal Retirement Safety Act H.R. 7934, Settlement Agreement Information Database Act of 2026 H.R. 7971, Taxpayer Experience Improvement Act H.R. 7972, Taxpayer Workforce Modernization Act H.R. 8096, Duplication Scoring Act of 2026 H.R. 8134, Strengthen Taxpayer…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
NATIONAL TAXPAYERS UNION · lobbying firm or registrant: NATIONAL TAXPAYERS UNION
2026 Q1 report (Jan 1, 2026 – Mar 31, 2026) · posted Apr 21, 2026 · issue area: Taxation/Internal Revenue Code
$30,000
Spent on own lobbying
…t for Working Famililes Act (child tax credit) HJ Res 142DC Tax Non-Conformity with Working Families Tax Cuts HR 7959 IRS Whistleblower Program Improvement Act HR 7971Taxpayer Experience Improvement Act S. 3931 Taxpayer Service and Assistance Act HR 7687No Tax on Takings Act HR 1340/S 3332Indexing Capital Gains N/AIntroduce b…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing
NATIONAL TREASURY EMPLOYEES UNION · lobbying firm or registrant: NATIONAL TREASURY EMPLOYEES UNION
2026 Q1 report (Jan 1, 2026 – Mar 31, 2026) · posted Apr 13, 2026 · issue area: Government Issues
$310,000
Spent on own lobbying
…Workplace Act S. 3865, BE HEARD in the Workplace Act H.R. 7706, Federal Retirement Safety Act H.R. 7934, Settlement Agreement Information Database Act of 2026 H.R. 7971, Taxpayer Experience Improvement Act H.R. 7972, Taxpayer Workforce Modernization Act H.R. 8096, Duplication Scoring Act of 2026 H.R. 8134, Strengthen Taxpayer…
Congress inferred from the report year; bill number and the title cited with it match Congress.gov records, and the bill predates the report. The amount is lobbying spending for every issue on this report, not this bill alone, and none of it is paid to any member of Congress. View filing